Contact our team
Need a hand? Our support team at Red Dice is ready to help with questions, account-related issues, technical concerns, document uploads, or general feedback. Use live chat for quick answers, email for verification and payment enquiries, or call for urgent matters. We handle withdrawals, verification checks and account updates, and can point you to responsible-play tools when needed. Contact us through your preferred channel anytime, including live chat, email or phone.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, typical reply under 30 minutes) |
| General enquiries | [email protected] (billing, documents and corporate questions) |
| Affiliate enquiries | [email protected] (partner program, payments and tracking support) |
| Phone | +1 647 382 7193 (local line, voice support in English) |
| Working hours | Mon-Fri, 09:00-18:00 ET (responses outside these hours via live chat) |
Contact by email
Email is the preferred way to contact us for detailed requests, account-related issues, or any situation that requires explanations or documents. Please send messages to [email protected] with a clear subject line and include up-to-date contact information and your account ID where applicable. This helps our team process your request faster and avoids delays when verifying details or requesting follow-up.
Send us a message
Response Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple account or payment questions usually get a same-day reply, while more complex issues such as KYC reviews or disputed transactions may take longer depending on their nature. We’ll keep you updated by email or live chat until the matter is resolved.
Feedback
Have thoughts on the site? We’d love to hear your feedback, suggestions or ideas for improvements. Send us your comments and we’ll review them carefully, your input helps shape updates to the site, features and promotions. We read every message and use feedback to improve service, fix issues and make the experience better for all players.