Data Privacy Policy
This Privacy Policy explains how Red Dice collects, uses, stores and protects personal information for users in Canada. We take your privacy seriously and describe the types of data we handle, how we use it to operate accounts and process transactions, and the choices available to you.
Types of data we collect
We collect information needed to provide our online casino and sportsbook services, secure accounts, and meet regulatory requirements.
Personal data
This includes name, date of birth, address, email, phone number and identity documents you provide for verification. We also collect payment details needed to process deposits and withdrawals, and communications you send to our support team.
Technical data
We log device and browser information, IP address, operating system, language preferences and activity on the site. This helps with security, troubleshooting and delivering a mobile-friendly experience.
Transactional data
We record deposits, wagers, bets, game activity, payouts and bonuses tied to your account. Transactional records are used for account history, payment processing and compliance checks.
How we use your information
Your information is used to register and manage accounts, process payments, verify identity, prevent fraud, and respond to support requests. We also use data for security monitoring, internal accounting, and compliance with legal obligations. Where you consent, we may use contact details to send account notices and marketing communications that you can opt out of at any time.
Data protection practices
We store personal data on secure systems and use industry-standard technical measures to protect information from unauthorized access. Access to your data is limited to staff and contractors who need it to perform their duties. We require service providers who process data on our behalf to maintain appropriate confidentiality and security safeguards.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login, analyse site performance and deliver personalised content. Some cookies are essential for account functionality, while others are used for analytics and advertising. You can manage or disable non-essential cookies through your browser settings, but doing so may affect site features.
User rights
Canadian users can request access to the personal data we hold about them, ask for corrections, or request deletion where permitted. You may also object to certain processing or withdraw consent for marketing. To exercise any rights, contact us at [email protected]. We will take reasonable steps to verify your identity before responding to requests.
Access, correction and deletion
If you need to update or remove information from your account, sign in and edit your profile where possible, or contact [email protected] for assistance. Some records may be retained as required for business, tax or compliance reasons and cannot be fully deleted until legal obligations are satisfied.
Information sharing and third parties
We may share data with payment processors, identity verification services, game providers, analytics partners and law enforcement when required by law. Third parties processing data on our behalf do so under contract and are required to protect your information. We do not sell personal information to unaffiliated advertisers.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified by email. Please review this policy periodically to stay informed about how we protect your data.